Last updated: October 2026
These Terms of Sale apply to every purchase of Tweakee credits, whether you buy a one-time credit pack or subscribe to a monthly or yearly credit plan. They complete our Terms of Service and our Privacy Policy. By ticking the box at checkout and completing your payment, you accept these Terms of Sale.
1. What You Buy
Credits are prepaid units that you spend to run the tools available on Tweakee. They give you a right to use the Service: they are not money, electronic money or a deposit. Credits have no cash value and cannot be exchanged, transferred to another account, resold or redeemed for cash.
2. Payment
Payments are handled by our payment providers. We never see or store your full card details. When a provider acts as a reseller or merchant of record, its name appears on your statement and invoice, and its own buyer terms also apply to the payment itself.
3. Prices, Currency & Taxes
Prices are shown before you pay, in the currency displayed at checkout. Depending on your location, taxes such as VAT or sales tax may be added and are shown before you confirm. We may change our prices at any time; a change never affects credits you have already bought, nor the paid period of a subscription that is already running.
4. Credit Packs
A credit pack is a one-time payment. Its credits, including any bonus credits shown with the pack, are added to your wallet as soon as the payment is confirmed. Pack credits do not expire while your account remains open.
5. Credit Subscriptions
- Billing and renewal: a subscription is billed monthly or yearly, depending on the option you choose, and renews automatically at the end of each paid period until you cancel it.
- Monthly allowance: your plan's credits are added once a month, including on yearly billing, which delivers the same monthly allowance over twelve months.
- No rollover: subscription credits are valid for the current monthly cycle only. Unused subscription credits do not carry over and are replaced by the next allowance. Subscription credits are always spent before your pack credits.
- Cancellation: you can cancel at any time from your account. Cancellation takes effect at the end of the current paid period: you keep your plan and its credits until then, and you can resume the subscription before that date.
- Failed renewals: if a renewal payment fails, the subscription is put on hold while the payment is retried, and it ends if the payment is not settled.
- End of a subscription: when a subscription ends, its remaining subscription credits are removed. Credits bought with packs stay in your wallet.
6. Using Your Credits
Each tool shows its credit cost before you run it. Some tools reserve credits when a job starts and settle the final cost when it finishes: if a job fails, the reserved credits are returned to your wallet, and if a job uses less than what was reserved, the difference is returned. Free usage allowances, when offered, are a courtesy that may change or end at any time.
7. Team Wallets
If you invite members to share your wallet, the credits they spend are taken from your wallet. You are responsible for the use your team members make of your credits and for any spending limits you set for them.
8. Delivery & Right of Withdrawal
Credits are digital content delivered immediately after payment. If you are a consumer in the European Union or the United Kingdom, by completing your purchase you expressly request immediate delivery and acknowledge that you lose your 14-day right of withdrawal once the credits have been added to your wallet. Where the law gives you a withdrawal right that cannot be waived, we will honour it.
9. Refunds
All purchases are final, except in the following cases: you were charged twice for the same purchase, you were charged but never received your credits, or a refund is required by applicable law. To request a refund, contact us within 30 days of the charge. When a purchase is refunded, its credits are removed from your wallet; credits already spent may reduce the amount refunded. Cancelling a subscription stops future renewals but does not refund the current period.
10. Chargebacks & Fraud
Please contact us before disputing a payment with your bank: most issues are solved quickly. We may suspend an account and remove the related credits when a payment is disputed, reversed or appears fraudulent.
11. Account Closure
If you close your account, or if we terminate it for a breach of our Terms of Service, unused credits are forfeited and active subscriptions end. Unused credits are not refunded, except where the law requires it.
12. Changes to These Terms
We may update these Terms of Sale from time to time. Each purchase is governed by the version in force on the day you made it. For subscriptions, changes apply from the next renewal, and we will let you know in advance about any important change.
13. Contact
Questions about a purchase, an invoice or a refund? Contact us at hello@tweakee.com.